Refund policy
Return & Refund Policy
Returns & Exchanges
We want you to love your MisinfoJPG purchase! If you’re not completely satisfied, you may return or exchange items within 30 days of purchase, provided they are unused, unwashed and in their original packaging with all tags attached.
How to Initiate a Return
- Email our customer service team at misinfojpg@gmail.com with your order number and reason for return.
- We’ll provide a return authorisation and instructions on how to send your item back.
Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service to ensure your package is received.
Inspection & Processing
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Once your return is received, we will inspect the item.
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If approved, we will process your refund or exchange within 5-7 business days.
Refunds
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Refunds are issued to the original payment method.
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Please allow 5-10 business days for the refund to appear on your account, depending on your bank.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at misinfojpg@gmail.com with your order number and a photo of the issue. We will promptly arrange a replacement or refund.
International Returns
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International customers are responsible for return shipping costs, duties, and taxes.
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Please contact us for assistance with international returns.
Need Help?
For any questions about returns, exchanges, or refunds, email us at misinfojpg@gmail.com